On Site Support
Knowing what to do is one thing, having the ability to get it done is another. Our support offerings range from 4-hour, same-day, global on-site support to next business day onsite support. And for customers that require a higher level of service, we offer onsite 24/7 staffing. As an extension of your company, partnering with Source takes the worry out of SLA compliance – allowing you to focus on managing your business rather than it managing you.
Our Technical Help Desk works 24/7, 365 days a year, our triage process provides accurate warranty or SLA validation and entitlement, ensuring your customer commitments are met or exceeded as contracted.
Providing live phone coverage around the clock, each case is assigned to one of our Level 1/2 Help Desk Engineers, who is the single point-of-contact from start to finish. Customers also have access to our online service case management system with online reporting to monitor service events from creation to completion. As an extension of your team, we are your brands ambassador whenever one of your customers has a problem.
We deliver unparalleled service capabilities anywhere you or your customers are located – giving you a distinct advantage over your competition.